Spools of fiber

New NY Broadband Program

Established in 2015, the program provided internet access to over 256,000 homes and businesses.

Overview

Recognizing the importance of broadband infrastructure and building on prior State investments in broadband deployment, New York State established the $500 million New NY Broadband Program in 2015. The Program provided New York State grant funding to support projects that deliver high-speed Internet access to Unserved and Underserved areas of the State.

An “Unserved” area is defined as an area where the fastest available advertised Internet download speed offered by a wireline-based provider is less than 25 Mbps.  An “Underserved” area is defined as an area where broadband service is only available from a wireline-based provider at advertised Internet download speeds between 25 Mbps and 99 Mbps. The Program is the nation’s largest and most ambitious state investment in broadband, with a goal of achieving statewide broadband access in New York.

Implemented in phases, and leveraging private investment, the Program allocated grant funding to qualified service providers through an innovative 'reverse auction' method.  Breakdowns of awarded grants can be found in the New NY Broadband Awards section of this page.  For more information on the structure of the New NY Broadband Program, please see the Phase 3 RFP Guidelines.

Residential Broadband Map

NYS Residential Broadband Availability Map: Search an address on a map for providers who report offering internet service in the area.  This tool also shows whether the address received internet service through the New NY Broadband Program, which was administered by the ConnectALL Office.

Program Highlights

New York State secured more than $1 billion in public and private investment to provide internet access to more than 2.42 million locations statewide.  At the time of its launch, the New NY Broadband Program was the largest State broadband investment in the nation.

 

Key successes of this historic internet expansion include:
  • Approximately 90 percent of New NY Broadband Program funds addressed areas without any terrestrial high-speed broadband option, connecting these locations for the first time;
  • The New NY Broadband Program resulted in the deployment of over 21,000 miles of fiber optic cable;
  • The New NY Broadband Program supported over 120 individual projects, with 32 different companies;
  • The majority (56%) of company-partners are either family-owned or non-profit cooperatives;
  • Through a landmark partnership with the FCC, New York State secured up to $170 million in additional funding from the federal Connect America Fund program

 

Program Funding by Region
REDC
Total Units
State Grants
Private & Federal
Commitment
Total Investment
Capital Region 62,648 $96,304,398 $40,644,489 $136,948,887
Central NY 15,115 $42,239,989 $20,648,886 $62,888,875
Finger Lakes 12,138 $9,953,357 $4,017,518 $13,970,875
Long Island 1,087 $983,989 $266,839 $1,250,828
Mid-Hudson 6,175 $3,114,729 $2,121,928 $5,236,657
Mohawk Valley 22,596 $60,418,225 $44,386860 $104,805,085
North Country 50,409 $103,434,980 $46,986,486 $150,421,466
Southern Tier 48,867 $91,184,429 $38,931,210 $130,115,639
Western NY 36,959 $79,608,128 $36,670,106 $116,278,234
All Awards
255,994
$487,242,224
$234,674,322
$721,916,546

*Project totals are subject to approval by ESD's Board of Directors (§ 4. Section 10 of the Urban Development Corporation Act) and acceptance by awardees, thus totals may differ from final commitments.

New NY Broadband Awards

All Awards by Municipality 

View all NY Broadband Awards by municipality (link will open excel doc in your downloads).

 

All Awards by Phase 

Phase 3 Awards
Awardee REDC Region Total Units State Grant Private & Federal Commitment Total Investment
Armstrong Telecommunications Finger Lakes, Southern Tier, Western NY 9,454 $30,353,892  $23,819,659  $54,173,551 
Clarity Fiber Solutions Central NY, Southern Tier 3,311 $13,634,674  $3,408,671  $17,043,345 
DTC Cable Inc. Mohawk Valley, Southern Tier 1,383 $9,190,530  $5,091,048  $14,281,578 
Frontier Communications Finger Lakes, Mohawk Valley, North Country, Southern Tier 4,651 $15,722,172  $6,094,898  $21,817,070 
Gtel Teleconnections Capital Region 279 $882,761  $1,227,960  $2,110,721 
Haefele TV Inc. Central NY, Southern Tier 1,303 $2,927,538  $2,223,074  $5,150,612 
Hudson Valley Wireless Capital Region, Mohawk Valley 990 $2,710,497  $694,524  $3,405,021 
Hughes Network Systems, LLC Capital Region, Central NY, Finger Lakes, Long Island, Mid-Hudson, Mohawk Valley, North Country, Southern Tier, Western NY 78,960 $15,949,488  $13,916,492  $29,865,980 
Mid-Hudson Data Corp. Capital Region 2,438 $4,474,125  $1,930,751  $6,404,876 
Middleburgh Telephone Company (MIDTEL) Capital Region 291 $2,318,108  $579,527  $2,897,635 
MTC Cable Capital Region, Mid-Hudson, Mohawk Valley, Southern Tier 1,659 $4,877,133  $6,367,183  $11,244,316 
Otsego Electric Cooperative Mohawk Valley 1,406 $5,739,316  $6,501,065  $12,240,381 
Slic Network Solutions Capital Region, North Country 9,210 $32,677,705  $22,768,207  $55,445,912 
TDS Telecom North Country 357 $918,387  $306,129  $1,224,516 
Verizon Communications Capital Region, Central NY, Mohawk Valley, North Country, Southern Tier 18,314 $85,270,370  $63,423,180  $148,693,550 
Windstream New York Western NY 751 $2,696,893  $674,225  $3,371,118 
Totals   134,757 $230,343,589  $159,026,593 

$389,370,182 

 

Phase 2 Awards
 
Awardee REDC Region Total Units State Grant Private & Federal Commitment Total Investment
Altice Long Island 346 $867,281  $216,821  $1,084,102 
Armstrong Telecommunications Finger Lakes, Southern Tier, Western NY 16,545 $47,770,970  $12,472,577  $60,243,547 
Cable Communications of Willsboro North Country 558 $226,184  $56,546  $282,730 
Castle Cable TV Television, Inc. North Country 129 $632,559  $158,140  $790,699 
Champlain Telephone Company North Country 334 $1,362,901  $340,726  $1,703,627 
Chazy and Westport Telephone Corporation North Country 530 $2,821,185  $705,297  $3,526,482 
Citizens of Hammond North Country 382 $1,395,688  $348,923  $1,744,611 
Delhi Telephone Company Southern Tier 818 $3,392,373  $848,094  $4,240,467 
DFT Local Service Corporation Western NY 973 $4,274,536  $1,068,634  $5,343,170 
DTC Cable Inc. Southern Tier 1,524 $4,432,209  $1,899,518  $6,331,727 
Empire Telephone Corporation Finger Lakes, Southern Tier 1,692 $3,236,891  $809,226  $4,046,117 
Fairpoint Communications Capital Region, Mid-Hudson, Western NY 10,321 $36,668,472  $9,301,930  $45,970,402 
Frontier Communications Capital Region, Central NY, Finger Lakes, Mid-Hudson, Mohawk Valley, North Country, Southern Tier, Western NY 11,178 $27,691,914  $6,922,991  $34,614,905 
Gtel Teleconnections Capital Region, Mid-Hudson 2,450 $5,259,217  $1,314,806  $6,574,023 
Haefele TV Inc. Central NY, Southern Tier 3,407 $5,022,332  $1,255,751  $6,278,083 
Mid-Hudson Data Corp. Capital Region 18,771 $849,818  $212,455  $1,062,273 
Middleburgh Telephone Company (MIDTEL) Mohawk Valley 1,599 $6,831,856  $1,707,964  $8,539,820 
MTC Cable Capital Region, Mid-Hudson, Mohawk Valley, Southern Tier 2,982 $6,529,775  $2,391,035  $8,920,810 
New Visions Communications Central NY 3,906 $11,310,921  $2,827,731  $14,138,652 
Newport Telephone Company Mohawk Valley, North Country 1,919 $9,348,940  $2,337,237  $11,686,177 
Oneida County Rural Telephone Mohawk Valley 588 $3,285,885  $821,474  $4,107,359 
Otsego Electric Cooperative Central NY, Mohawk Valley, Southern Tier 714 $3,935,949  $1,145,065  $5,081,014 
Pattersonville Telephone Company Capital Region, Mohawk Valley 170 $1,188,748  $297,188  $1,485,936 
Slic Network Solutions Capital Region, North Country 891 $3,283,510  $822,062  $4,105,572 
TDS Telecom Central NY, Finger Lakes, North Country, Southern Tier 2,339 $11,114,648  $3,704,883  $14,819,531 
Totals   85,066 $202,734,762  $53,987,074  $256,721,836 
 
Phase 1 Awards
 
Awardee REDC Region Total Units State Grant Private & Federal Commitment Total Investment
Armstrong Telecommunications Finger Lakes, Southern Tier, Western NY 1,662 $5,708,445  $1,427,113  $7,135,558 
Citizens of Hammond North Country 1,860 $3,316,810  $829,202  $4,146,012 
Empire Access Southern Tier 1,992 $3,396,374  $849,094  $4,245,468 
Frontier Communications Capital Region, Mohawk Valley, North Country, Southern Tier 3,318 $3,339,543  $834,888  $4,174,431 
Gtel Teleconnections Capital Region 2,334 $2,512,562  $628,140  $3,140,702 
Haefele TV Inc. Southern Tier 3,238 $271,568  $67,892  $339,460 
Hancock Telephone Company Southern Tier 1,675 $4,915,920  $1,228,981  $6,144,901 
Mid-Hudson Data Corp. Capital Region 979 $1,009,339  $252,335  $1,261,674 
Middleburgh Telephone Company (MIDTEL) Capital Region, Mohawk Valley 1,651 $5,562,548  $1,390,637  $6,953,185 
MTC Cable Mid-Hudson, Southern Tier 5,178 $6,016,451  $2,578,480  $8,594,931 
State Telephone Company, Inc. Capital Region 4,729 $8,720,560  $2,180,140  $10,900,700 
TDS Telecom Central NY, Finger Lakes, North Country, Southern Tier 7,555 $9,393,753  $9,393,753  $18,787,506 
Totals   36,171 $54,163,873  $21,660,655  $75,824,528 

 

Awarded Census Blocks

View a list of Census Blocks awarded in Phases 1, 2, and 3 (link will open excel doc in your downloads).

Downloadable Shapefiles of census blocks awarded in Phases 1, 2, and 3 will be available soon.  Please contact us for more information.

Prior Broadband Investments

The New NY Broadband Program built on New York State's prior commitments to expand access to broadband. Grant funding for broadband expansion projects has been awarded through the ConnectNY Broadband Grant Program and the Regional Economic Development Council Awards.

Regional Economic Development Council Broadband Awards

Round 4 Funding

Name Region Description Total Awards
Margaretville Telephone Company (MTC Cable) Delaware and Schoharie Counties MTC Cable, also a Connect NY and REDC Round III grant recipient, will extend broadband availability to the unserved residents and businesses located in rural areas of Delaware County. The awardee proposes to partner with DTC Cable, a subsidiary of the Delhi Telephone Company, along with the Delaware County Electric Cooperative to extend 213 miles of fiber-to-the-home (FTTH) facilities, which will ultimately serve upwards of 1,800 currently unserved residents across eight municipalities within the county. $2,900,000

 

Round 3 Funding

Name Region Description Total Awards
Margaretville Telephone Company (MTC Cable) Delaware and Schoharie Counties MTC Cable, also a Connect NY grant recipient, will expand the MTC Wireless Broadband Initiative. This project is a Phase 2 expansion to extend broadband access to residents and businesses in Roxbury, Stamford, and Harpersfield, in Delaware County; and Conesville-Gilboa, in Schoharie County. $320,500
Northland Networks Oneida and Herkimer Counties Northland Network will expand their existing fiber network in Oneida and Herkimer counties. Northland Networks also plans to connect they company's Oneida network to the network in Mohawk Valley, thereby expanding broadband availability. $70,000
Southern Tier Network, Inc. Tioga and Broome Counties The Southern Tier Network, Inc. will extend their dark fiber backbone into Tioga and Broome Counties, from Steuben and Chemung, and into targeted business development areas. $5,000,000
North Country Regional Broadband Fund North Country Region The broadband fund will be used to fund projects that bring broadband to unserved residents and businesses of the region. $6,000,000

 

Round 2 Funding

Name Region Description Total Awards
North Country PublicEmergency Network - Development Authority of the North Country (DANC) Jefferson, St. Lawrence, Lewis, Franklin, Essex, and Clinton Counties This grant will construct a Public Emergency Network for Jefferson, St. Lawrence, Lewis, Franklin, Essex, and Clinton Counties. The network will provide high-speed broadband services to 21 public emergency locations, including 911 centers, public emergency locations, critical public emergency communications towers, and 20 municipal buildings supporting emergency operations. $2,200,000
North Country Telecommunications Loan Fund - Development Authority of the North Country (DANC) Jefferson, Lewis and St. Lawrence Counties This grant will enable DANC to create and manage a loan fund that will be used to support last mile build-out of high-speed broadband for residents and businesses in Jefferson, Lewis and St.Lawrence Counties. $500,000
Hamilton County Broadband Phase II - Hamilton County Hamilton County With only 3% of the population having access to broadband, the County has the largest percentage of unserved residents in the State. This grant will complement a previously awarded NYS grant to provide high-speed Internet access to more than 8,000 county residents. $1,700,000
Slic Network Solutions Long Lake Slic will provide high-speed, low cost broadband service utilizing fiber to the home and wireless technology to more than 700 unserved households in the Hamlet of Long Lake and the surrounding area. $1,400,000

 

Round 1 Funding

Name Region Description Total Awards
Development Authority of the North Country (DANC) St. Lawrence County DANC will provide redundant broadband connectivity for Corning, Inc., a major employer in the county, and provide broadband to the Village of Rensselaer Falls. $250,000
Northland Networks, Ltd Oneida and Herkimer Counties Northland Networks will build and maintain a fiber optic network spanning from Herkimer to Vernon. $703,500
Slic Network Solutions Franklin and Hamilton Counties Slic Network Communications will construct 25 miles of fiber optic cable from Tupper Lake (Franklin County) to Long Lake (Hamilton County) $596,000
Frontier Communications and Hamilton County Hamilton and Warren County Hamilton County will provide broadband access to communities throughout Hamilton County through a partnership with Frontier Communications. This project will install both middle mile and last mile fiber optic facilities to provide broadband service to several communities that currently have no existing broadband capacity. $472,000

 

$25 Million ConnectNY Broadband Fund
Name Region Description Total Awards
Connect Thurman White Space Project Capital District Through a public/private partnership, the Thurman White Space project will provide broadband access to 89 households in the northeast area of the Town of Thurman. The Town of Thurman will also offer economically disadvantaged residents access to public computers and enhanced digital literacy training. $200,000
Essex County Broadband Service Expansion North Country The Essex County Broadband Service Expansion project will provide high-speed broadband service to households that do not have access within the Towns of Jay and Wilmington, passing 1,900 households. The project will also provide digital video services and potentially a competitive telephone service. $557,000
Hamilton and Herkimer Counties Broadband North Country and Mohawk Valley The project will leverage existing infrastructure to provide broadband service to 230 residents, businesses and community anchor institutions in Hamilton and Herkimer Counties. The project will also enhance emergency services for both counties. $572,000
Southern Tier Broadband Western NY The project will expand access to broadband service and increase broadband speeds through a WiMAX (Worldwide Interoperability for Microwave Access) system to towns and villages in the counties of Chautauqua, Allegany, Cattaraugus, and Erie County, passing more than 41,000 households. The project will also partner with local medical clinics to enhance electronic medical records and upgrade hardware and software at libraries in Chautauqua, Cattaraugus, Allegany, Steuben, and Chemung Counties. $672,452
Allegany County Broadband Western NY The Allegany County Broadband project will create a county-wide platform for providing access to an existing network, delivering broadband to 28 local communities and 17,440 households in Allegany County that are currently without broadband service. $800,000
Lyon Mountain Broadband North Country The Lyon Mountain Broadband Project will provide high-speed, low-cost broadband service in the Community of Lyon Mountain to 527 households, utilizing fiber-to-the-home technology. In addition this network will also deliver telephone service, IPTV service, and advance business services over the fiber. $976,426
Bellmont North Next Generation Broadband North Country The Bellmont North Next Generation Broadband project will provide high-speed, low-cost broadband service in the Adirondack Park to the northern end of the Town of Bellmont. This service will be delivered utilizing 25.3 miles of fiber to the home and wireless technology to connect 124 households. The network will also allow for the delivery of telephone service, IPTV service, and advance business services over the fiber. $1,012,366
Connect NYC New York City By conducting a competition to fund fiber build out to small and medium businesses and in collaboration with private sector Internet Service Providers, the Connect NYC Project will be used to extend the fiber infrastructure available to commercial and industrial businesses in New York City. $1,636,346
MTC Broadband Buildout Capital District, Mohawk Valley and the Southern Tier The project will deliver telecommunications services, including broadband, voice and video services, to 900 residents, businesses, and anchor institutions within the unserved areas of the towns of Conesville, Gilboa, Halcott, Middletown, and Roxbury. The project will also offer broadband connectivity to community anchor institutions within the service area free of charge. $1,800,000
Parish Broadband Central NY This project with New Visions Communications will serve the Central New York region. The project will utilize existing infrastructure to provide high-speed internet, VoIP and cable television to the Town of Parish, where 72% of the population does not have access to broadband, VoIP or landline cable television. The project will also create 20 construction jobs and 6 permanent jobs. $1,999,584
Connecting the Capital Region Capital Region Hudson Valley Wireless will provide high-speed fixed wireless broadband access to nearly 40,000 households and 2,000 businesses that currently do not have access in Washington and Rensselaer Counties. In addition, the network will enhance public safety operations in the region by enabling redundancy of public safety communications and by allowing municipalities to use a portion of the bandwidth at no cost. $2,042,177
Schroon Lake Next Generation Broadband North Country Slic Networks Solutions will provide high-speed, low-cost broadband service to 457 households in the unserved areas of the Town of Schroon and the Town of North Hudson. This service will be delivered utilizing fiber to the home technology. Slic will also provide wireless hot spots for frequently visited public locations including the public beach in Schroon Lake. $2,162,656
Tompkins and Cayuga Counties Last Mile Coverage Central NY and Southern Tier This project leverages existing tower infrastructure to provide broadband services to the unserved portions of the Towns of Ulysses, Enfield, Newfield, Danby, Groton, Lansing, Ledyard, Genoa, Venice, Scipio, Niles, Sempronius, and Summerhill in Cayuga and Tompkins County. The project will also upgrade DSL services increasing existing speeds. $2,216,000
Yates County Open Access Fiber Network Finger Lakes The Open Access Fiber Network will build and operate a fiber-optic ring with spurs to remote areas within the County of Yates. This network will serve as a backbone foundation for the development of community-based broadband initiatives. The open access fiber network will be 68 miles long, passing 10,400 households and available for use within each town it routes through. $2,407,049
Statewide Broadband Expansion Capital, Central, Finger Lakes, Mid-Hudson, Mohawk Valley, NYC, North Country, Southern Tier and Western NY Time Warner Cable will deploy robust high-speed Internet service to 4,114 households in the Capital, Central, Finger Lakes, Mid-Hudson, Mohawk Valley, NYC, North Country, Southern Tier and Western regions of New York State. The project will also provide residents with access to digital TV, telephone services and security services. $5,266,979

 

Frequently Asked Questions

What is the New NY Broadband Program?

Established in 2015, the New NY Broadband Program was the nation’s largest and most ambitious state investment in broadband expansion. The Program allocated State grant funding to qualified internet service providers to support projects capable of delivering high-speed internet access to Unserved and Underserved areas of New York State at speeds of 100 Megabits-per-second (Mbps) in most areas.  The Program formed public-private partnerships with more than 30 companies across the State, from family-owned telephone companies to nationally recognized telecom firms. 

How did the New NY Broadband Program identify areas to fund?

The ConnectALL Office (CAO) designated eligible Unserved and Underserved areas on a Census Block (CB) basis using broadband availability data from the Federal Communications Commission (FCC) as a base layer. The CAO then incorporated additional data to provide enhanced availability information, such as prior State grant awards, provider service commitments, and confidential information received from Charter Communications. An “Unserved” area is defined as an area where the fastest available advertised Internet download speed offered by a wireline-based provider is less than 25 Mbps. An “Underserved” area is defined as an area where broadband service is only available from a wireline-based provider at advertised Internet download speeds between 25 Mbps and 99 Mbps. Broadband speed and availability data is sourced directly from the FCC’s Fixed Form 477 Broadband Deployment Data. For an explanation of the data, click here.

Further, recognizing the limitations of the FCC’s one-served/all-served methodology, the ConnectALL Office encouraged applicants to seek funding to address identified Unserved or Underserved locations within any Served CB on the CAO’s list of eligible CBs.

How is funding awarded through the New NY Broadband Program?

Broadband providers and organizations applied for State grant funding on a competitive basis to deploy broadband infrastructure to Unserved and Underserved Census Blocks (CBs) throughout the State. The Program allocated State grant funding through an innovative “reverse auction” method, which selected those projects providing broadband access at the lowest State investment per location passed. Funding was distributed to awarded providers on a reimbursement basis. Nearly 90 percent of all State grant funding was dedicated to projects that will address Unserved areas of the State, connecting these areas for the first time.

With the announcement of Phase III awards in 2018, grant monies levied by the New York State ConnectALL Office have been exhausted.

Who is the awarded provider for my location and/or municipality?

To identify the New NY Broadband Program awardee providing access to broadband to your location, you may consult the Broadband Availability Map.

Broadband Availability Map: Query your address and consult the tab for “BPO Award” in the results section at the bottom of the map. If the results do not include a “BPO Award” tab, your location has not been awarded for broadband service through the New NY Broadband Program. Note that the presence of a New NY Broadband Program award at your location does not guarantee that service is available today. A limited number of New NY Broadband Program-supported projects remain in active construction.. 

The “Currently Available Broadband” tab in the results section represents service currently available at your location according to FCC data and does not represent broadband service being deployed as a result of the New NY Broadband Program. Please refer to the NYS Broadband Availability Map Disclaimer for further information regarding the FCC’s method for mapping broadband service availability.

Please take note that toggling the transparency slider in the top left corner of the map will reveal road names and certain local details.

To identify the CAO awardee providing service to a specific municipality (county, town, etc), please refer to the New NY Broadband Awards section of this page.

Why did my location not receive an award from the New NY Broadband Program?

All Unserved and Underserved Census Blocks (CBs) statewide were eligible for funding through the New NY Broadband Program, except where the ConnectALL Office (CAO) identified a previous commitment for broadband service outside the Program.  The CAO removed CBs from our Program where an existing provider certified that it serves or would commit to serve the CB with high-speed Internet.

Further, the New NY Broadband Program was structured to work in conjunction with Charter Communications’ New York State Broadband Expansion Plan (as discussed below), through which the company is deploying new broadband access to 145,000 locations under conditions established by the New York State Public Service Commission. These locations were removed from eligibility within the Program, as to not allocate scarce funding to an area where a commitment to deliver broadband already exists.

What is the status of the New NY Broadband projects?

Awarded providers for Phase 1, 2, and 3 projects, announced in 2016, 2017, and 2018, respectively, are now offering broadband service to the vast majority of locations associated with their buildouts. Locations within Phase 1, 2, and 3 awarded territories may contact the awarded provider for a service installation or an update on the project.  Once network construction is complete, awarded providers are required to market the availability of grant-funded service within the project footprint, and begin connecting customers. You may contact the awarded provider at your location to inquire about the project and the availability of service.

If your location is addressed by a New NY Broadband Program award, you may identify the Program Phase and provider associated with the award by consulting the Broadband Availability Map. Query your address, and click the link contained in the “About BPO Awards” tab of the Results section.

What level of service (i.e., speed, technology) will the awarded provider be deploying to my location?

To identify which technology (Fiber-to-the-Home, Fixed Wireless, DSL, Satellite) is being utilized by the applicable provider at your address, you may consult the Broadband Availability Map. Query your address, and view the tabs for “Technology” and/or “Download Speed” in the Results section.

What are the customer costs associated with New NY Broadband projects?

Awarded providers must offer a required Broadband Pricing Tier (the “Required Pricing Tier”) as a service option to all residential users that delivers minimum Internet download speeds of at least 25 Mbps, at a monthly rate not to exceed $60, adjustable based on the cost of inflation in accordance with the terms of the Program Guidelines.

This $60 rate should include connection fees, standard modem equipment, and/or surcharges that exist at the time of the application; however, it may exclude a one-time installation fee.  The installation fee may not exceed $49 (regardless of whether the fee is paid in one or over several installments), except where providing service to a customer would require the applicant to make a connection in excess of 300-feet, measured as the offset from the road to the typical termination point on the customer’s premises.  In such cases, the awarded provider may charge a custom installation fee in excess of $49.

It is anticipated that awarded providers will offer additional service options alongside the Required Pricing Tier.

Why has my location been awarded to Hughes Network Systems to provide satellite service?

New NY Broadband Program awards were allocated through a competitive reverse-auction process, and Hughes was awarded Unserved Census Blocks, in general, where there were no other fully-qualifying bids, or where there was insufficient Program funding.

How will the grant-funded service provided by Hughes Network Systems differ from the company's current commercial offerings?

New NY Broadband Program funding enabled Hughes to deploy its new Gen5 satellite broadband service offering download speeds of at least 25 Mbps to the awarded Census Blocks.  

The grant-supported service plans offered by Hughes in awarded Census Blocks are described below.  Once the service plans are made available, constituents may contact Hughes to determine their eligibility for grant-supported service and subscribe. As required by the Program, both of these plans deliver Internet speeds of at least 25/3 Mbps (download/upload) for a monthly rate not to exceed $60 with an installation fee not to exceed $49, much lower rates than Hughes’ current commercial pricing for the Gen5 service. 

  • 100 Gigabyte (GB) Plan – Available in Census Blocks that received New NY Broadband Program funding; Monthly data allowance of 100 GB (20 GB between 8am-2am, 80 GB off-peak)

  • 150 Gigabyte (GB) Plan – Available in Census Blocks that received Connect America Fund Support; Monthly data allowance of 150 GB (100 GB between 8am-2am, 50 GB off-peak)

Each plan has a monthly usage allowance.  Exceeding a monthly data allowance may result in Hughes slowing service, however, users will have unlimited data at the reduced speed for no additional cost.  Hughes has committed to use best efforts to deliver download speeds of 3 Mbps where a user’s data allowance is exceeded, but actual speeds may vary based on traffic levels.  Additionally, for the grant-supported service, Hughes has committed to meet a minimum latency standard of 95 percent or more of all peak period measurements of network round trip latency less than 1 second.

I am an existing customer with Hughes Network Systems. Will I be able to sign-up for a grand-funded service package once it's available?

Existing Hughes customers located within Census Blocks where Hughes has been awarded funding can subscribe to the grant-funded service.

The Broadband Availability Map indicates that a broadband provider(s) provides service at my address. When I contact that provider, it states that it does not provide service at my address. Why is this?

The broadband service availability and characteristics represented on the Broadband Availability Map is derived from the Federal Communication Commission's (FCC) Fixed Form 477 Broadband Deployment Data which includes biannual broadband service provider submissions. The FCC uses a one-served, all-served method for identifying Census Block service, and, therefore, actual service may vary within and along Census Blocks. A provider that reports deployment of a particular technology and bandwidth in a particular Census Bock may not necessarily offer that particular service everywhere in the Census Block. Accordingly, a list of providers deployed in a Census Block does not necessarily reflect the number of choices available to any particular household or business location in that block. Because of this method, in some areas, the ConnectALL Office (CAO) awards may fund unserved or underserved locations within a Census Block that appears to have existing access to 100 Mbps. The raw data can be downloaded here.

What is Charter Communications' New York Sate Broadband Expansion Plan?

In 2016, Charter Communications acquired Time Warner Cable. In approving this merger, the New York State Public Service Commission established a number of conditions relating to Charter’s improvement and expansion of broadband service across the State.  Among these conditions, Charter committed to offer upgraded broadband service – to download speeds of 100 Megabits per-second (Mbps) by the end of 2018, and 300 Mbps by the end of 2019 – to customers across its existing statewide network. Charter also committed to extend its network to pass an additional 145,000 locations without broadband access at no State cost on a four-year schedule.  Charter reported completing this network extension in September 2021 and the New York State Public Service Commission (PSC) is currently reviewing to ensure full compliance.   

Please note that Charter Communications is not a participant in the New NY Broadband Program. Inquiries regarding the Charter build out should be directed to the PSC. If you would like to reach out to the PSC with any questions regarding the Charter build out, you may do so at [email protected] or 1-800-342-3377.

What is the Rural Digital Opportunity Fund (RDOF)? Will I receive broadband service through RDOF?

The Rural Digital Opportunity Fund (RDOF) is a Federal Communications Commission (FCC) program designed to close the digital divide in the United States by providing grant investment to eligible internet service providers for the construction of rural broadband networks. To learn if your location was awarded RDOF funding, you may query your address here: RDOF Phase 1 Results Map. More information on RDOF, including required timelines to extend service, is available on the FCC’s Rural Digital Opportunity Fund website.

I have additional questions about the Program and/or coverage to my location.

If you would like information about whether new broadband service will be made available to a specific location through the New NY Broadband Program, please click here.  Results marked “BPO Award” denote providers supported by the Program for your address, and the current status of their projects. If you would like information about when service may be available in your location, please contact the service provider directly.

If you have questions or comments about Charter Communication's Broadband Expansion Plan, please contact Spectrum customer service or the New York State Public Service Commission at [email protected].  Please note that Charter is not a participant in the New NY Broadband Program.

For all other inquiries, please contact the ConnectALL Office directly.